Updated Carrot’s prices checked on carrot.com on
To cancel Carrot, the account owner opens Billing in their Carrot account and chooses Cancel membership. Billing stops right away, and the site stays online until the end of the period you already paid for. Before you press it, download your leads, make sure your web address is in your name, and have your new site ready at the same web addresses, so you lose no sellers and no Google rankings.
Carrot is a company that builds websites for real estate investors: people who buy houses directly from the owners. A lead is a homeowner who has asked you about selling. Still deciding whether to leave at all? Start with our Carrot alternative comparison, then come back here for the how.
Every fact about Carrot on this page comes from Carrot's own help pages, checked on 14 November 2026 and linked where it is used. Where Carrot doesn't say something, we say that too, instead of guessing.
To cancel your Carrot account, follow these four steps from Carrot's own help center. Carrot asks that you cancel from inside your account, for security reasons. Do the checklist further down first: once you cancel, the clock on your site starts running.
Only the owner can cancel. If an agency pays for your account, contact Carrot support instead.
Or go to Account Settings, General, Danger Zone, Cancel membership. Pick the right account if you have more than one.
Carrot Web only keeps your CRM. Everything ends both. Answer the short survey; it does not cancel anything by itself.
Billing should show "Subscription pending cancellation" (or "Carrot Web pending cancellation"). If it shows an error, treat it as not cancelled yet.
Source: Cancel your Carrot membership and How to cancel your Carrot account, Carrot help center, checked 14 November 2026. Older versions of Carrot's help call the button Request Cancellation; it does the same thing. While a cancellation is pending, Billing has a button to reactivate it.
Carrot's cancellation policy says what happens when you stop your subscription, and leaves some questions open. A subscription is a plan you pay for every month or every year until you stop it. Here is what Carrot's help center says, line by line.
| Question | What Carrot says |
|---|---|
| Is there a cancellation fee or notice period? | No cancellation fee or notice period is described. Future billing stops as soon as you submit the request. |
| When does my account end? | Your account ends at the end of the period you already paid for. Until then the site stays open. |
| Do I get a refund? | You get a refund only within 30 days of starting your membership: the base plan is refunded automatically, in 5 to 10 business days. Add-ons are not refunded. |
| I paid for a year. What then? | If you paid for a year, an eligible yearly plan cancelled within 30 days is refunded and ends at once. After that, access runs to the end of the paid period; no refund for unused months is described. Paying yearly brings the website plan from $119 to $99 a month. |
| I have an unpaid invoice. | If you have an unpaid invoice, cancelling does not stop open invoices from being charged. Carrot asks you to contact support about them. |
| Can I cancel only the website? | Yes, you can cancel only the website: choose Carrot Web only and your CRM stays. |
| Can I change my mind? | Yes, you can change your mind while the cancellation is still pending: Billing has a Reactivate button. |
| What happens to my site and data afterwards? | Carrot's help pages don't say what happens to your site and data afterwards: not what happens to the site, the pages or the data after the paid period, and not how long anything is kept. Plan as if it goes offline that day. |
Sources: Cancel your Carrot membership, How to cancel your Carrot account and Carrot plans, checked 14 November 2026. Carrot points to its Terms of Service for the full refund terms; if you signed a separate agreement, such as with an agency, that agreement may say more.
When you leave Carrot, you can take almost everything that matters, because it is yours: the sellers who contacted you, your words, your pictures and your web address. What stays behind is the part that runs on Carrot's platform.
Source: Exporting your site's leads, Carrot help center, checked 14 November 2026. A CSV file is a plain spreadsheet that opens in any spreadsheet program. Carrot's help center does not describe a download for pages, blog posts or pictures, which is why they are taken from your live site before it goes offline.
What happens to your domain when you cancel Carrot depends on whose name it is in: if it is in yours, you keep it. Your domain is your web address, like yourname.com. You rent it, usually by the year, from a domain company, and a setting there says which website it shows. Carrot itself recommends buying your domain from a domain company rather than through a website platform, and warns that switching to a new domain starts your Google progress from zero. So the goal is simple: keep the domain you have.
It is yours. When your new site is ready, you sign in at your domain company and change one setting so the address shows your new site. Your email is not affected. Nothing needs Carrot's permission.
Ask them, before you cancel, to move the domain into an account in your own name at a domain company. Not sure who has it? Search your email for the receipt of the domain, or ask Carrot support. Don't cancel first.
Sources: Carrot's domain name guide and Why your original Carrot domain might still appear in search results, checked 14 November 2026. Carrot's help center does not describe transferring a domain away from Carrot, so ask its support directly if Carrot holds yours.
You will not lose your Google rankings when you leave Carrot if you do it in the right order. Your Google ranking is where your pages show up when a seller searches, for example for "sell my house fast" in your town. Google ranks each page by its address. Keep the address, and Google finds the same page where it left it.
| Your old page | On your new site | What Google sees |
|---|---|---|
| yourname.com/sell-my-house-fast | yourname.com/sell-my-house-fast | The same page, at the same address |
| yourname.com/we-buy-houses/hartford | yourname.com/hartford | A redirect: a permanent forward from the old address to the new one |
| yourname.carrot.com | yourname.com | Already forwarded by Carrot; it fades from results on its own |
Expect a small wobble for one to two weeks while Google re-reads your pages, then it settles. A site that keeps visitors longer, with a page that speaks to each seller's situation, more often moves up than down. For the full picture, read why a Carrot website isn't ranking, and what to check first.
Before you cancel Carrot, do these eight steps, in this order. The order matters. Done in this order, your site never goes dark, no seller's message is lost, and you never pay for two websites.
A test address is a private web address only you can see. Your Carrot site keeps running and bringing leads while you work.
Every form, as described above. Keep the files somewhere safe.
Fill in your new form yourself and make sure your message arrives.
If Carrot or an agency holds it, have it moved to you first.
One setting at your domain company. Your email keeps working.
Add the new site to Google Search Console, Google's free tool that tells it about your pages.
Carrot is no longer doing anything for you. Don't keep it running for a month just in case, or you pay for two websites.
Billing should say pending cancellation. Watch your leads and rankings settle.
The move to Apex Vivus works by reading your Carrot site and rebuilding it in your new design, with your words and at your web addresses, while Carrot keeps running. Apex Vivus builds a website designed around you, includes a full CRM (the software where you keep every seller, call and follow-up) for your whole team, and gives you a tool for every step from the lead to your paycheck.
The move itself has no fee. A page Humphrey, the assistant built into Apex Vivus, fits into one of your design's pages uses 6 AI credits (60 cents); new pages and blog posts are free. Apex Vivus checks every page and your form before your domain switches. The Moving from Carrot to Apex Vivus guide shows every step with exactly where to click, and answers every worry about the move.
What it looks like on the other side. Shade Forkner in Seattle posted this when the first lead came in through his Apex Vivus website:
I got my first Lead on my Vivus website! She filled out the info box.
it's a multimillion Dollar house on the lake, looks like a low repair costs by the pics. ARV of 15 million.
I will be contacting her today to get some info, and schedule a walk through, for some solid numbers, including actual repair costs.
And here is what people who use Apex Vivus and REILink wrote on Trustpilot, a public review site, word for word, each linked to the review itself:
“This company is giving more value than anyone else out there.”
Anthony B · on Trustpilot
“I am so excited for this new system Jerryll has created. This is a true ALL IN ONE system for everyone in Real Eatate!”
Elizabeth · on Trustpilot
“Jerryll and his team have worked hard at making sure that REI Link does what it says it will”
Michelle Couey Wolfson · on Trustpilot
“Apex Vivus is a powerful all-in-one system, and although we're just getting started, […] everything I've seen so far points to a very promising journey ahead.”
Touazeng Lor · on Trustpilot
Word for word, each linked to the review. Read every review on Trustpilot, good and bad.
Carrot makes leaving straightforward, and that deserves credit. What you gain by moving is everything that happens after a seller contacts you. You decide whether that matters to you; see what Carrot really costs to compare the numbers.
Each guide takes one question and answers it completely, in plain words, with sources. The Carrot alternative page is the overview of all of them.
To cancel your Carrot account, sign in to Carrot as the account owner, open Billing and choose Cancel membership (you can also get there from Account Settings, General, Danger Zone). Choose whether to cancel only the website or everything, answer the short survey, and confirm. Billing then shows "Subscription pending cancellation". Older versions of Carrot's help call the button Request Cancellation. Source: Carrot's help center, checked 14 November 2026.
Carrot describes no cancellation fee and no notice period in its cancellation articles. Future billing stops when you submit the request, and your account stays open until the end of the period you already paid for. Carrot points to its Terms of Service for the full refund terms, so read them if you signed anything special, such as an agency or setup agreement.
You can get a refund from Carrot only early on. According to Carrot's help center, cancelling your full membership within 30 days of starting it refunds the base plan automatically, within 5 to 10 business days. Add-ons are not refunded. After 30 days, Carrot describes no refund: your account simply runs until the end of the paid period.
If you paid for a year of Carrot and cancel an eligible yearly plan within 30 days, Carrot refunds it and your access ends right away. After that, Carrot's help center says access normally lasts until the end of the period you paid for; it does not describe a partial refund for the unused months. The yearly plan saves 15% compared with paying monthly.
When you cancel, your Carrot website stays online until the end of the period you already paid for. Carrot's help center does not say what happens to the site, its pages or its data after that, or how long anything is kept. Plan as if the site goes offline the day your paid period ends, and get everything you want to keep before then.
To export your leads from Carrot, open Content, then Forms, then Import/Export in your site's dashboard, and choose Export Entries. Pick a form, tick every field, and press Download Export File. You get a spreadsheet file (CSV). Carrot keeps leads per form, so repeat this for every form on your site.
Carrot's help center does not describe a way to export your pages, blog posts or pictures as a download. They can still be read from your live site while it is online, which is how Apex Vivus brings them over: it scans your Carrot site and copies every page, post, picture and menu link into your new site, at the same web addresses.
Yes, you can keep your domain when you leave Carrot. Your domain (your web address, like yourname.com) is rented from a domain company, and Carrot itself recommends buying it at one rather than through a website platform. If you bought it yourself, you keep it and change one setting to point it at your new site. If Carrot or someone else set it up for you, ask them to move it into an account in your name before you cancel.
You will not lose your Google rankings when you leave Carrot if you keep your domain and your web addresses. Google ranks individual pages by their address. If every page keeps its old address, Google finds the same pages where it left them. If an address changes, a permanent forward (a 301 redirect) sends visitors and Google to the new one. Rankings often move a little for one to two weeks while Google re-reads the site.
Yes, you can cancel only the Carrot website and keep CarrotCRM. When you cancel, Carrot asks whether to cancel Carrot Web only, in which case your CRM stays, or everything. Billing then shows "Carrot Web pending cancellation". Keep in mind that the CRM included with the website is a limited version: 1 user, 3 follow-up sequences and 5 property reports a month.
Only the account owner can cancel a Carrot account. If an agency pays for or manages your Carrot account, Carrot says you cannot cancel it yourself and need to contact Carrot support.
No, you should not keep Carrot running after you switch. Once your domain points at your new site, every page has been checked and a test lead has come through, Carrot is no longer doing anything for you. Cancel the same day, so you never pay for two websites. Your Carrot account stays open until the end of the period you already paid for anyway.
Moving from Carrot to Apex Vivus has no fee for the move itself. Apex Vivus scans your Carrot site and brings over your pages, blog posts, pictures and leads. A page Humphrey fits into one of your design's pages uses 6 AI credits (60 cents); new pages and blog posts are free. Apex Vivus itself starts at $97 a month for your website and a full CRM with unlimited users.
When you're ready to leave Carrot, the migration guide walks you through the whole move, step by step, with exactly where to click. Your Carrot site keeps running until your new one has been checked, and you cancel Carrot the day you switch. Or book a short call and we'll look at your Carrot site with you.
Thinking about cancelling Carrot? Let me walk you through it out loud: the steps, the refund rules, what you can take with you, your domain, your Google rankings, and the order that loses nothing. About five minutes, and you can stop me or ask me anything.
Turn your sound on