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Refund Policy

Effective: July 9, 2026Last updated: July 9, 2026

Fees for Apex Vivus and REILink are non-refundable. This page explains that rule in full, the narrow exceptions we do honor, and exactly how to raise a billing problem with us.

01Scope

This Refund Policy applies to every paid product sold by REILink, LLC (“REILink,” “we,” “us”) through REILink and Apex Vivus, including monthly and annual subscriptions, additional-site add-ons, credit purchases, and domain registrations.

It is incorporated into, and forms part of, our Terms of Use. Where this policy and the Terms of Use conflict, the Terms of Use control. It should be read together with our Cancellation Policy, which explains how and when a subscription ends.

02The General Rule: Fees Are Non-Refundable

Except where required by law or expressly stated in this policy, all fees are non-refundable. In particular, we do not provide refunds or credits for:

  • partial billing periods, or time remaining on a term you cancel early;
  • features, credits, or capacity you did not use;
  • accounts suspended or terminated for violating the Terms of Use or Platform Rules;
  • dissatisfaction with results, lead volume, rankings, conversions, or any other business outcome; or
  • a change of mind after a charge has been processed.
Cancelling is not the same as a refund

Cancelling stops future renewals. It does not refund the term you have already paid for, and it does not end your access early — you keep access until the current term expires. See the Cancellation Policy.

03Automatic Renewals & Annual Plans

Subscriptions automatically renew for successive periods of equal length at the then-current rate, and your payment method is charged, until you cancel. A renewal charge is not grounds for a refund on its own; to avoid one, you must cancel before the renewal date.

Annual plans are billed in advance for the full twelve-month term. Cancelling an annual plan part-way through the term stops the next annual charge but does not produce a pro-rated refund for the unused months.

04Free and Discounted Trials

If you accept a free or discounted trial, it automatically converts to a paid subscription at the end of the trial at the then-current rate unless you cancel before the conversion date. The resulting charge is a valid charge under these terms and is not, by itself, grounds for a refund.

05Exceptions We Honor

Notwithstanding the general rule, we will issue a refund in the following circumstances:

  • Duplicate charges. You were charged more than once for the same subscription period or the same one-time purchase.
  • Charges after a processed cancellation. You were charged for a term that began after we confirmed your cancellation.
  • Billing error on our side. You were charged an incorrect amount, or charged for a product you did not purchase.
  • Where required by law. Including any non-waivable rights you have under applicable consumer-protection or automatic-renewal statutes in your jurisdiction. Nothing in this policy limits those rights.
  • Written discretionary exceptions. We may grant a refund outside these categories at our sole discretion. Doing so once does not oblige us to do so again, and does not waive any part of this policy.

Requests based on the first three categories should be raised within 60 days of the charge appearing on your statement.

06Credits

Credits purchased for use with Platform features are non-refundable and non-transferable, and have no cash value. Unused credits are not refunded when a subscription is cancelled or an account is closed. Credits do not expire.

07Domain Registrations

Domain names purchased through the Platform are registered with a third-party registrar on your behalf. Once a registration is submitted it cannot be reversed, and the registration fee is non-refundable — including where the associated subscription is later cancelled, refunded, or terminated. Registry and registrar rules govern the domain itself.

08Chargebacks

If you believe a charge is wrong, contact us before disputing it with your bank or card issuer. We can usually resolve billing problems faster than a chargeback can.

Initiating a chargeback for a valid charge may result in immediate suspension or termination of your account and the sites hosted under it. Where a chargeback is filed, we may respond to your card issuer with our records of the transaction, including the timestamped record of your acceptance of these policies captured at checkout, your subscription and billing history, and your access logs.

09How to Request a Refund

Email support@reilink.com from the email address on the account, and include:

  • the account email and the site or subscription in question;
  • the date and amount of the charge; and
  • which exception in Section 5 you believe applies, and why.

We aim to acknowledge refund requests within 2 business days. Approved refunds are returned to the original payment method; your bank or card issuer controls how quickly the funds appear, typically within 7 to 10 business days of us issuing the refund. We do not issue refunds as cash, credits, or to a different payment method.

10Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised version with an updated date and, for material changes, provide additional notice (such as on the Platform or by email). The policy in effect at the time of your charge governs that charge.

11Contact

REILink, LLC · Attn: Billing · 7901 4th St N #27755, St. Petersburg, FL 33702
Support: support@reilink.com · Legal: legal@reilink.com