01Facebook data we store
When you connect a Facebook Page in Apex (Marketing › Social), we store only what is needed to publish the posts you approve:
- the ID and name of the one Page you chose;
- a Page access token, kept encrypted and never shown in your browser;
- the posts you created or approved in Apex, their scheduled times, and the Facebook post ID and link once Facebook publishes them.
We do not store your Facebook password, your friends, your personal profile posts, or any content on your Page that was not created through Apex.
02Disconnect in Apex (immediate)
Sign in to Apex, open Marketing › Social, and in the right-hand panel click Disconnect Facebook, then confirm.
This immediately deletes the stored Page ID, Page name and Page access token. Posts that were waiting to be published are withdrawn from Facebook and moved back to drafts in Apex, so nothing further is posted. Posts that Facebook already published stay on your Page — you can delete those on Facebook at any time.
03Remove Apex in Facebook
You can also revoke access from Facebook’s side: in Facebook go to Settings & privacy › Settings › Business integrations (or Apps and websites), select Apex, and choose Remove. The stored token then stops working at once and Apex cannot post to your Page. To have the remaining Page details and your Apex post history deleted as well, follow step 4.
04Delete everything else
To delete your Social post history, your Apex account, or any other personal information we hold, email privacy@reilink.com from the email address on your account, with the subject “Data deletion request”. We will confirm the request, delete the data within 30 days unless the law requires us to keep it, and reply when it is done. See Section 08 (Data Retention) of our Privacy Policy for what we must retain and why.